Returns & Refunds Policy – VikingGymWear.com

last updated: 12/01/2026

This Returns & Refunds Policy applies when you purchase products from Viking Gym Wear via our website vikinggymwear.com. It is designed to comply with EU Consumer Rights Directive 2011/83/EU and UK consumer protection law.

1. Your Right to Cancel

1.1 As a consumer, you have the right to cancel your order within 14 calendar days from the day you, or a third party nominated by you, receives the goods.

1.2 To exercise this right, you must inform us of your decision to cancel by submitting a clear statement via our online contact form at vikinggymwear.com/contact or by email.

1.3 You may use the optional EU Withdrawal Form, but it is not mandatory.

2. Return Conditions

2.1 To be eligible for a refund, products must be:

  • Unused and in their original condition
  • Returned with all labels, packaging, and tags intact

2.2 Products cannot be returned if they fall under the following categories:

  • Underwear, swimwear, or other intimate apparel for hygiene reasons
  • Products that are sealed for health or hygiene purposes and have been unsealed
  • Personalised or customised items
  • Products that have been used, worn, damaged, or altered
  • Items missing components included at delivery

3. Return Process

3.1 To return products, follow these steps:

  1. Contact us via vikinggymwear.com/contact and provide:
    • Your name and order number
    • Products being returned
    • Reason for return
  2. We will provide return instructions and a return address.
  3. Pack the items securely to prevent damage during shipping.
  4. Send the package back to us using a traceable shipping method.

3.2 You are responsible for the cost of returning the products, unless they are faulty or incorrect.

4. Refunds

4.1 Once we receive and inspect your returned items, we will process your refund within 14 days.

4.2 Refunds are made using the original payment method.

4.3 If you used a discount code or gift voucher, the refund will reflect the actual amount paid, including any promotional adjustments.

4.4 Shipping costs are refunded only if the return is due to our error, such as a defective or incorrect product.

5. Faulty or Incorrect Products

5.1 If a product is faulty, damaged, or not as described, you are entitled to a full refund or replacement, including original shipping costs.

5.2 You should notify us without undue delay via vikinggymwear.com/contact and provide evidence of the fault if possible.

6. End of Your Right to Cancel

6.1 The right to cancel ends if:

  • You open a sealed product that is non-returnable for hygiene reasons
  • You use the product beyond what is necessary to establish its nature, characteristics, or functioning

6.2 Otherwise, the 14-day cancellation period applies from the day the product is received.

7. Legal Rights

7.1 This policy does not affect your statutory rights under EU and UK consumer law. You retain the right to:

  • Receive goods as described, of satisfactory quality, and fit for purpose
  • Seek remedies for faulty goods, including repair, replacement, or refund

8. Contact Us

For all returns, refunds, or queries:

Email: info@vikinggymwear.com
Contact Form: vikinggymwear.com/contact